Jason Parra
Phone: 281-409-7462 | Email: jasonparra@rocketmail.com | Houston TX
Experience
8/2020 - Present Customer Service Rep Asurion
Provide customers with premium remote support with smartphones PC's, desktops and more.
Extensive troubleshooting on customer's devices ranging from their TV down to their smartphone.
Provide advanced knowledge of the Microsoft office suite.
Provide advanced knowledge of both iOS and Android OS.
Provide premier customer service as per Asurion's standards.
2014 - Present Freelance IT ConsultationSelf Employed IT
Front face and consult with customer
Build, install, repair, and maintain desktops, laptops, and custom builds
Run Ethernet cables through homes
2013 - 2020 Various Retail
Education
2012 - 2014 Lone Star CollegeInformation Technology (no degree)
2008 - 2012 Cypress Falls High School HS Graduate
Skills
Adobe XD
Figma
UX design thinking
UX design research
Branding + Identity
Excellent communication skills
Excellent customer service skills
Windows XP-11
Android and iOS mobile operating systems
Basic Linux understanding
Computer Hardware
Microsoft Office 2013 and newer
AutoCAD (High School Experience)
ServiceNow ticketing system or other various ticketing systems